The OfficerReports.com database is setup using a hierarchy for your clients.  The hierarchy is important when you have a company that has a Director of Security at the corporate headquarters who is responsible for multiple sites and managers at those multiple sites.  


Example: If Best Buy was your client you would set up the Director of Security as the user at the client level.  But the individual store managers would be set up as users at the site level.  The site level users are only able to see the reports for their sites, but the client level user can see reports for all the sites.


We will go through the difference in each user type and the process of adding both a Client and Site User in this article.


What does each user type receive via e-mail and what can they view?


Client User

  • [If Option for Client is Checked] Receive Incident Reports via email for all Sites under them. 
  • Can login to the OfficerReports portal via username and password you provide for the Client User to view all reports that have been approved (if require approval is turned on) for the Sites under the Client.

Site User

  • Receive Incident Reports via email for the Site they are a user under.
  • Receive Maintenance Requests via email for the Site they are a user under and only if the option to send the Maintenance Request is set to "Yes' while the report is being filled out by the officer.
  • Receive Daily Activity Reports via email for the Site they are a user under and only if this option is selected on the "Report Options" tab for the Site.
  • Can login to the OfficerReports portal via username and password you provide for the Site User to view all reports that have been approved (if require approval is turned on) for the Site they are a user of.

Main Site Link:

https://officerreports.net/Account/Login


Note: If you have a Custom Website setup for OfficerReports it would be https://{subdomain}.officerreports.net/Account/Login



Adding a Client User

  1. Log in using your OfficerReports Administrator login under the Main Site and go to Setup -> Clients.
  2. On the Client page click on Users next to the Client that you would like to add a Client User for.
  3. After the Users for Client: {Client Name} page appears click on +Add User" in the upper-left hand corner of the screen.
  4. The following window will appear:



  5. Fill out all of the fields marked with an asterisk (*). If you want your client to receive Incident Reports via e-mail they must have an e-mail address on file.
  6. Click Submit

Adding a Site User

  1. Log in using your OfficerReports Administrator login under the Main Site and go to Setup -> Sites.
  2. Click Options then Users to the right of the Site you want to add a user for.
  3. After the Users for Site: {Site Name} page appears click on +Add User in the upper left-hand corner of the screen.
  4. The following window will appear:



  5. Fill out all of the fields marked with an asterisk (*). If you want your Site User to receive Maintenance Requests via e-mail they must have an e-mail address on file.

  6. Click Submit.