Shift Reminder notifications ensure that your Officers are notified, the night prior, to a scheduled Shift and the Site they are scheduled to work at. These are sent via email and SMS every night at 2130 (9:30 PM) Central Time. 


Note: Please be sure any changes to the schedule are made BEFORE 2130 (9:30 PM) Central Time as changes/updates you make after this time will not trigger another notification.


SMS Notifications are only available in the United States & Canada at this time.

Video: Shift Reminder Notifications

 Setup:

These notifications are sent to your officers automatically. You will just need to make sure the Officer has a email address and/or phone number on file and that they are on the Schedule. Super simple!



Add / Update the email address and phone number on file for your officers:

  1. Click Setup -> Officers.

  2. Locate the officer you need to update and click the Edit button next to the entry.
  3. Locate the Email Address field and change what is entered or, if it is blank, enter the email address where you would like the Officer to receive emails from OfficerReports.
  4. Locate the Phone Number field and change what is entered or, if it is blank, enter the phone number where you would like the Officer to receive SMS notifications from OfficerReports.

  5. Click the Update button in the lower right-hand corner of this window.


Note: For new officers you will want to ensure you add their email address and phone number when they’re created (Setup -> Officers -> +Add Officer).

 

Add / Update Shifts:

  1. Click Time and Attendance -> Schedule.

  2. Add / Update your scheduled Shifts. Any shift that is highlighted with a red boarder indicates that there is no officer scheduled for that Shift.



  3. If the Officer is not listed or you need to change the Officer listed double click on the shift. This will bring up the Shift window where you can update the shift information.
  4. Locate the Officers box at the bottom of the Shift window.



  5. If you need to update the Officer listed left click in this box to display a list of all active Officers on your account.



  6. Click on the name of the Officer that should be on this shift. If you need to remove an Officer click on the X to the right of their name.
  7. Click the Save button in the lower right-hand corner of this window.


Reminder: If you have a shift with no officers selected it will be highlighted with a red outline.