uses GPS validation to ensure that your officers are only logging into the system while they are at their sites.  Although most mobile devices have the ability to determine their GPS locations, desktop and laptop computers do not. 

Desktop and laptop computers depend on the Internet Service Provider (ISPs) or network administrator to provide their locations. In some cases ISPs do not provide accurate locations for computers and laptops. We have seen in some cases that the ISPs indicate that the computer is located miles from it's actual location.

If you are on a computer and receive an error that says "You are not close to any site contact your administrator" and you are at the site, your computer does not have a true location. When this happens's GPS verification software will not allow your officers to log in because it thinks that they are not at the site. But in those cases we can turn off GPS verification for that site to allow your officers to log in. If you suspect that is what is happening, please contact us and we can help you resolve the issue.

To test whether or not your computer is giving an accurate location, please use the website link below to test to see where your ISP has indicated that your computer is located. Don't forget to allow your browser to give your location if you are prompted:

Test Your IP Address Location

Please note that it may take approximately 60 seconds for your location to be rendered.