FAQ

Why are the times in my tour tracking report incorrect?
The times in the Officer Tour Activity window are shown in the time zone of the computer that the user is browsing with. So if the scan was done at 10:37am...
Thu, 16 Apr, 2020 at 8:28 PM
Why can't I login from my desktop computer?
OfficerReports.com uses GPS validation to ensure that your officers are only logging into the system while they are at their sites.  Although most mobile de...
Thu, 16 Apr, 2020 at 8:27 PM
Why can't my officers see the Clock In/Out tab on their app?
If your officers' cannot see the Clock In/Out option, this can be the result of 2 things: Please ensure that on the Site's Smart Features Setting ...
Thu, 24 Feb, 2022 at 4:16 PM
Why did my password expire?
For added account security your password will automatically expire every 365 days. After your password expires, the first time on-login, you will be asked t...
Fri, 13 Jan, 2023 at 12:49 PM
Why won't my QR codes scan?
If you try to scan your QR codes / Tour Stops and nothing happens (i.e. You are not getting an error code)  you may want to ensure that you have printed you...
Thu, 16 Apr, 2020 at 8:25 PM
Will the company that I work for have access to my personal data if I load the app on my personal phone?
OfficerReports.com provides software that allows security guard companies and departments to better communicate with their officers while on site, show proo...
Tue, 14 Apr, 2020 at 8:49 PM