How do I change the Admin password?
To change your administrator password go to https://officerreports.net/Account/Login and click Forgot Password.  Enter in your username and click Submit.   ...
Thu, 16 Apr, 2020 at 9:35 PM
How do I see th GPS location of a scan?
To see the GPS location of a tour stop scan you can either: Click the Details button of the tour stop or; Click the Show Map button in Show Filters. ...
Thu, 16 Apr, 2020 at 9:33 PM
How much data do the reports use?
Although the overall price of data plans continue to decrease, many customers are concerned that using OfficerReports.com will exceed their basic data plans...
Mon, 20 Apr, 2020 at 6:17 PM
How secure is OfficerReports?
OfficerReports partners with an industry leading cloud service provider to provide our customers with access to our software. Our partner takes a layered ap...
Wed, 24 Jun, 2020 at 2:26 PM
How soon are the reports available to our clients?
The reports are available immediately once they are submitted by your officers unless you have Approval Required selected for the site. Approval Required on...
Thu, 16 Apr, 2020 at 9:38 PM
I'm receiving geofence alerts when my Officers are still on Site or at the end of their shift, what could be causing this?
Here are a few things that you can check, that may be causing geofence alerts to trigger when the officer is still physically located within the geofence or...
Tue, 23 Jan, 2024 at 11:59 AM
If I lose my internet connection will I lose my report?
No you will not.  OfficerReports.com saves your reports to your devices memory every 60 seconds.  If you close a window or lose power, upon logging back int...
Mon, 20 Apr, 2020 at 6:18 PM
Is it possible to add photos to the reports?
Yes, you can add photos to most report types including Daily Activity Report, Maintenance Reports, Visitor Logs, Vehicle Logs, and Incident Reports.
Thu, 16 Apr, 2020 at 9:33 PM
Location Detection Error: Desktop or Laptop
The Location Detection Error occurs when OfficerReports.net can not determine the location of the officer attempting to use the software.  This error will p...
Mon, 20 Apr, 2020 at 6:26 PM
Location Detection Error: Mobile Device
Occasionally your officers may experience location detection errors when trying to log into the software.  To solve this issue first ensure that the GPS has...
Mon, 20 Apr, 2020 at 6:28 PM